I've only been with Vincent Bond a short time, but in that time I can only praise the fantastic work of Karrie. She is sympathetic without being condescending and is extremely punctual in getting back to me. She has always kept me informed of my case by either telephone, email or text, which is really handy. Every payment date I get an email to state that's funds have been received. I have no hesitation in recommending this company based on Karries dedication and hardwork.read more Alison
Hi I would like to take this opportunity to thank Karrie for all her help. We didnt know which way to turn until we contacted Vincent Bond and began to work with Karrie. She sorted everything out for us and we are now looking forward to A debt free future. I would reccomend this service to anyone in financial difficulty. Thank You for all your help and support. Darren Mread more Darren Morrey
I would like to take this opportunity to thank you for the help and advice you gave me during a really difficult period in my life. The way i was dealt with was nothing short of extremely professional, and most importantly for me, non judgemental. I was never made to feel bad about the debt I had accrued, and from the first time i picked up the phone, you offered sensible and clear advice from the outset, in a compassionate and understanding manner. I only wish i had made the call sooner.The outcome has meant I have been able get on with my life, and start again. Thankyou so much.read more Mary
Can't fault the service, the advice or anything. IVA accepted and life back on track. Thank you Keith.read more Kelly
Hi Just thought I would say a big thank you to Keith who dealt with my early IVA enquiries. He was so reassuring....my IVA was complex, involved illness on my part and Keith was nothing short of brilliant. My IVA was accepted and I can now get on with my life. Thanks Keith...keep up the good work with those needing supportive advice re debt. There is an upside and keep on helping people like me.read more Karen B
i fully recommend this service, as a constant worrier, Keith was nothing but brilliant to myself, he really got me out of worry, i got my IVA approved on the 20th january 2012 and ive never felt so relived. Keith really does help with the process. I can now start to rebuild my life thanks to keith. Many Thanks Keithread more Jamie
I can't think of any way you could improve - I'm just very grateful for your advice and support. Thank you for your kind and reassuring words when it all seemed so stressful - calling Vincent Bond and speaking to you keith was the best decision I have ever maderead more Vikki
Well our IVA was approved earlier this week, and what a relief. Andy was very easy to talk to, and reassuring that there was a solution. Now just 4 months later we have peace of mind, no more hassling from creditors and knowing that in 5 years time we will be debt free with a fresh start. The hardest part was picking up the phone, after taking that first step its been really quite easy. I 100% reccommend Andy!read more Thomas Emmett
Had spoken to 2 other companies before got hold of Keith. Totally different - professional but easy to talk to. Nothing was too much trouble. IVA recently approved - great job guys.read more Graham Archer
Sorry it has taken so long to get in touch. Your information was brilliant in helping me in what to do next. I have closed down an endowment policy releasing 31K and used that to reduce the debt burden. Your advice made it clear that this was the correct thing to do and not default. I have now restructured the rest of the mortgage payments to ensure the endowment money gap is in place before the mortgage period ends. As life would have it, I have been offered a job with a wealth company, which is a significant pay rise. Extra 50K a year, which I would have be excluded from if I had CCJs or default payments. You gave practical straightforward advise that was essential in my coming to terms with what to doread more Ian B
We are proud members of DEMSA whose code of conduct is approved by the Office of Fair Trading
CALL OUR HOTLINE
0871 5663 999
A complaint can be made by any form of contact to Vincent Bond; telephone, fax, email or in writing.
On receipt of a complaint from any source the details are passed to our Complaints Officer for acknowledging and further investigation. If the Complaints Officer is the person being complained about the details of the complaint will be passed to another person who is more senior or equally senior to the Complaints Officer.
All complaints will be acknowledged as soon as possible and in any event within 5 business days of receiving the original complaint. This acknowledgement will either be in writing or by email.
Within 4 weeks of receiving the initial complaint will contact you either in writing or by email with either a final response or an explanation of why further investigation is necessary. In exceptional circumstances where extensive further investigations are necessary, then within eight weeks of the initial complaint we will contact you again by letter/email either with a final response or a full explanation:
Once the investigation is completed then our Complaints Officer will send you a Final Response by letter or email with an appraisal of the matter and outlining our offer to settle the matter if appropriate.
Any compensation we offer to resolve the complaint will be a fair offer taking all the facts into account. A settlement may include:
If after eight weeks we are not able to provide a final response or if you are not satisfied after receiving the reply from us, then you can refer the complaint to:
Financial Ombudsman Service,
South Quay Plaza,
183
Marsh Wall,
London, E14 9SR.
Tel: 0845 080 1800
It is important that you are aware of the following when taking on any debt solution with Vincent Bond & Co: All possible solutions should be considered to ensure you make an informed choice. Fees will be charged if a solution is taken. Stopping payments to your creditors may place you into further arrears. It is likely that your ability to get credit will be affected. In compliance with the Consumer Credit Act you have a 14 day cooling off period in which to cancel your plan. Calls to our free phone number may be charged from mobiles and other networks.