Vincent Bond & Co  l  Financial Solutions

0800 567 0056



About Us - Louise Black
Louise Black, Admin Support Officer

• 7 yrs Experience in customer services
• 7yrs working in the financial services industry
• Caring approach

Louise initially worked in small building society as a customer liaison officer and then became a mortgage underwriter for a specialist mortgage lender. She is an experienced administrator who demonstrates excellent attention to detail whilst maintaining a high level of customer service, always meeting and often exceeding customer expectations.

Personal Statement from Louise:

‘With the current situation in the UK debt is simply not going to go away over night. It has become increasingly easy to fall into debt, but it is important that people understand they are not alone and that there can be light at the end of the tunnel. Even though it can be embarrassing to admit you have a debt problem, people should not need to feel judged at any time. I want clients to feel comfortable talking to me about their situation and want them to know we are here to help them come to a realistic solution to their debt’

FEEDBACK
Click here to view feedback for Louise Black

CONTACT
Click here contact Louise Black

SUBMIT FEEDBACK
Click here to submit feedback for Louise Black

  CONTACT: Louise Black
If you would like to talk to Louise Black about your debt problems then please complete the form below:

Name:
   
Email Address:
   
Telephone:
   
Message:
 

  POST CLIENT FEEDBACK
Please complete below to provide feedback on Louise Black:

Name:
   Email address:

Feedback type:       General          Praise       Complaint *
*
Please note that any complaint will be brought to the attention of the directors and swiftly responded to.

Please rate the following out of 10:
My communication skills and manner out of 10
My debt expertise and advice out of 10
My availability and speed of response out of 10
My overall performance out of 10
   
Please tell me what you think about my service, what I could do better or how we could improve?



  CLIENT FEEDBACK
Feedback from steve hunt on 22 July 2010:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
do not think louise could improve on the help she has given me , nor the time and speed as she has been quick to help with any problems i have had ,, and am glad she was there to guid me thorugh this . thank you i will be happ to make sure if i ever know any one in this postition they give you a call. best move i made.

  CLIENT FEEDBACK
Feedback from steve hunt on 17 July 2010:

Ratings:
  Communication: 8 out of 10
  Debt Expertise: 5 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 9 out of 10
 
Personal Message:
the service i have had has been great and helped me a lot. this is the first time i have been in this sort of situation and am not dealing with it very well , and she has been great helping me stay calm .thank you

  CLIENT FEEDBACK
Feedback from andrew milburn on 28 March 2010:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
communication was brillent awnser's any conserns quick and simple so anyone is able to understand what is going on.many thanks

  CLIENT FEEDBACK
Feedback from Jean Jean-Marie on 08 March 2010:

Ratings:
  Communication: 9 out of 10
  Debt Expertise: 9 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Louise always responds to you as though you are the only person she has to deal with. Very cheerful, clear and prompt. Cannot fault her.

  CLIENT FEEDBACK
Feedback from KSNOW on 13 January 2010:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Couldnt fault Louise's service and would happily recommend her and Vincent Bond to others who needed this service

  CLIENT FEEDBACK
Feedback from neil on 13 January 2010:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 9 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Louise, Indra and all at Vincent Bond should be congratulated on the excellent service and customer care they provide in what can be a very difficult situation. Louise has done an incredible job in getting almost all of my creditors to agree to a DMP and even after this short time (3 months) things are starting to improve. First rate service!

  CLIENT FEEDBACK
Feedback from Bernie Logue on 07 December 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 8 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 9 out of 10
 
Personal Message:
Lousie is a first rate ambassador for Vincent Bond.
She has always been available on same-day communications with us.
Her calls and mail are prompt and not rushed.

Thanks for helping us sleep at night and providing such professional and sympathetic service!!!

Bernie & Steph, helped by VB since December 2008.

  CLIENT FEEDBACK
Feedback from Siobhan Keenan on 30 November 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Louise has a lovely manner in dealing with her customers. I felt like i had made a new friend:-)

  CLIENT FEEDBACK
Feedback from Craig Buck on 27 November 2009:

Ratings:
  Communication: 9 out of 10
  Debt Expertise: 9 out of 10
  Speed of Response: 9 out of 10
  Overall Performance: 9 out of 10
 
Personal Message:
Very helpful, always prompt

  CLIENT FEEDBACK
Feedback from kathryn game-Lamorte on 20 November 2009:

Ratings:
  Communication: 9 out of 10
  Debt Expertise: 8 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 9 out of 10
 
Personal Message:
I am reassured by the advice and responses to all the emails and calls I have made to Louise.

  CLIENT FEEDBACK
Feedback from Lee Garnett on 17 November 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Absolutely delighted with Louise's overall performance. She was always very helpful and quick to reply to any emails.
I'm pleased to say my IVA has been approved and i couldnt have done it without your help.

  CLIENT FEEDBACK
Feedback from sanjeewa on 11 November 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
wonderful! You are quick in decisive reply. It brought great relief to me in this difficult times.

Louise, Thankx for your professional work.

  CLIENT FEEDBACK
Feedback from ANDREW on 23 September 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Louise - you are always efficient, professional and friendly! You return my emails and calls which leaves me always knowing where I am! A fantastic service - thank you for putting my mind at rest and showing there is light at the end of the tunnel


  CLIENT FEEDBACK
Feedback from Tania Cozyuba on 27 August 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Dear Louise,

Very pleased and happy with all the arrangements and work you've done for me so far.
Always good, speedy and proffecional advises.
10 out of 10 performance with no doubts.

Wishing you all the best.

With kind regards,
Tania Cozyuba

  CLIENT FEEDBACK
Feedback from W Smith on 08 August 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Many Thanks for all your help at a difficult time. It was just nice talking to someone and getting straight forward answers to our situation as it can sometimes be difficult or indeed embarrassing to talk about finacial matters particularly debt. Fast responses to all our mail and communications made it an easy process to under take.

  CLIENT FEEDBACK
Feedback from Chris Turner on 06 August 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Louise your support is second to none. I could not have achieved anything without your help. You are only an email or phone call away when I need you and you respond so quickly and positively. Thank you so much.

  CLIENT FEEDBACK
Feedback from Miss Sally Harvey on 17 June 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
My whole experience with Louise has been faultless. A professional, effiecient and very friendly service every time. Louise always replies to my emails/phone calls and is always good at putting my mind at rest when I get a bit worried. I can actually sleep at night knowing that things are in safe hands and that I can talk to Louise when ever I like.
Cant thank you enough Louise.

  CLIENT FEEDBACK
Feedback from Miss Sally Harvey on 08 June 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Louise is doing a fantastic job for me. I know that she is only a phone call or email away - and she ALWAYS returns calls within minutes. She is always there for support and knows her stuff.
I feel as though I have got a bit of my life back AND I can finally sleep at night knowing that my finances are in safe and very capable hands.
Excellent service, thanks Louise. : )

  CLIENT FEEDBACK
Feedback from Keith on 20 May 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Thanks for the valuable help and advice that you have provided. You've helped lift a great burden off my shoulders in these difficult times.

  CLIENT FEEDBACK
Feedback from david harpin on 20 May 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 9 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
I have only been dealing with Louise for a few months but I feel sure that if I was filling in this form in a few more months time it would read 10, 10, 10, 10.



  CLIENT FEEDBACK
Feedback from Peter Boast on 20 May 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Very efficient, returns emails and calls promptly, early days yet, but can't fault the service so far.
Thank You

  CLIENT FEEDBACK
Feedback from Lucie on 09 April 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Louise - you are always efficient, professional and friendly! You return my emails and calls which leaves me always knowing where I am! A fantastic service - thank you so much!

  CLIENT FEEDBACK
Feedback from PETE on 25 March 2009:

Ratings:
  Communication: 9 out of 10
  Debt Expertise: 8 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
GREAT SUPPORT AND PROFESSIONALISM WITH DEALING WITH MY CASE.
MANY THANKS

  CLIENT FEEDBACK
Feedback from Angela on 12 March 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Great service provided by Louise and Vincent Bond. Just been accepted on an IVA which is a huge relief. Many thanks to everyone at Vincent Bond for their expert assistance

  CLIENT FEEDBACK
Feedback from chris on 08 March 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
First rate service, helpful and caring.

  CLIENT FEEDBACK
Feedback from sue pennock on 07 February 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Great service with prompt and helpful replies. Thanks

  CLIENT FEEDBACK
Feedback from Darren Malin on 07 January 2009:

Ratings:
  Communication: 10 out of 10
  Debt Expertise: 10 out of 10
  Speed of Response: 10 out of 10
  Overall Performance: 10 out of 10
 
Personal Message:
Always more than happy to be extra helpful to try and over come any problems, always phones or emails backs when she says she will which is very helpful so you know where you stand all the time. From the first moment I ever spoke to Louise all she has tried to do do is put me at ease whilst my debt problem has been sorted out, cant say thank you enough feels like a weight has been lifted, a long way to go yet but done the hard part and admitted there was a problem, keep upthe good work. Thanks again.

 

 
 
 
Request Call Back
Name:
Tel:
Email:



Vincent Bond on the BBC more

Vincent Bond on the BBC more


Award Winning
Find out about our Award Winning Customer Service

Client Feedback
Roy Crompton Feedback:
Thankyou so much for the chat yesterday, you really put my mind at ease. It was so refresh ... more
27 July 2010
Indra Weight Indra Weight
Debt Advisor,
was rated:

John Crallin Feedback:
Thank you so much for all you help and support, thanks to you my IVA has been accepted and ... more
25 July 2010
Keith White Keith White
Debt Advisor,
was rated:

Ian Wright Feedback:
Excellent very supportive will follow advice and be back in contact in near future ... more
22 July 2010
Viki Warbrooke Viki Warbrooke
Debt Advisor,
was rated:

steve hunt Feedback:
do not think louise could improve on the help she has given me , nor the time and speed as ... more
22 July 2010
Louise Black
Debt Advisor,
was rated:

John Humphries Feedback:
Tracey, you cannot do anything better than you you do now. Fantastic person to deal with, ... more
21 July 2010
Tracey Best
Debt Advisor,
was rated:

John White Feedback:
It's just nice to know there's a place like Vincent Bond for people to go to as an alterna ... more
20 July 2010
Julia Simavi Julia Simavi
Debt Advisor,
was rated:

steve hunt Feedback:
the service i have had has been great and helped me a lot. this is the first time i have b ... more
17 July 2010
Louise Black
Debt Advisor,
was rated:

Elaine Smith Feedback:
It's such an embarrasing subject and being so young and in debt I wondered what would they ... more
17 July 2010
Julia Simavi Julia Simavi
Debt Advisor,
was rated:

Darren Feedback:
Keith was professional from the first moment we spoke. He understood the circumstances I w ... more
14 July 2010
Keith White Keith White
Debt Advisor,
was rated:

D Cunningham Feedback:
After being with another organization and seeing how they treated me like a number, it is ... more
11 July 2010
Julia Simavi Julia Simavi
Debt Advisor,
was rated:

View more feedback
Privacy Policy ® Company Registration Number: 6391514
Complaints Policy ® Consumer Credit Licence Number: 610257/2
©2008 Vincent Bond & Co Ltd. All rights reserved ®Registered under the Data Protection Act 1988