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Louise Black, Admin Support Officer
• 7 yrs Experience in customer services
• 7yrs working in the financial services industry
• Caring approach
Louise initially worked in small building society as a customer liaison officer and then became a mortgage underwriter for a specialist mortgage lender. She is an experienced administrator who demonstrates excellent attention to detail whilst maintaining a high level of customer service, always meeting and often exceeding customer expectations.
Personal Statement from Louise:
‘With the current situation in the UK debt is simply not going to go away over night. It has become increasingly easy to fall into debt, but it is important that people understand they are not alone and that there can be light at the end of the tunnel. Even though it can be embarrassing to admit you have a debt problem, people should not need to feel judged at any time. I want clients to feel comfortable talking to me about their situation and want them to know we are here to help them come to a realistic solution to their debt’
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FEEDBACK
Click here to view
feedback for Louise Black
CONTACT
Click here contact Louise Black
SUBMIT FEEDBACK
Click here to submit
feedback for Louise Black
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Feedback
from steve hunt
on
22 July 2010:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
do not think louise could improve on the help she has given me , nor the time and speed as she has been quick to help with any problems i have had ,, and am glad she was there to guid me thorugh this . thank you i will be happ to make sure if i ever know any one in this postition they give you a call. best move i made.
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Feedback
from steve hunt
on
17 July 2010:
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Ratings: |
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Communication:
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8
out of 10 |
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Debt Expertise:
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5
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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9
out of 10 |
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Personal Message:
the service i have had has been great and helped me a lot. this is the first time i have been in this sort of situation and am not dealing with it very well , and she has been great helping me stay calm .thank you
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Feedback
from andrew milburn
on
28 March 2010:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
communication was brillent awnser's any conserns quick and simple so anyone is able to understand what is going on.many thanks
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Feedback
from Jean Jean-Marie
on
08 March 2010:
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Ratings: |
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Communication:
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9
out of 10 |
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Debt Expertise:
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9
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Louise always responds to you as though you are the only person she has to deal with. Very cheerful, clear and prompt. Cannot fault her.
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Feedback
from KSNOW
on
13 January 2010:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Couldnt fault Louise's service and would happily recommend her and Vincent Bond to others who needed this service
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Feedback
from neil
on
13 January 2010:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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9
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Louise, Indra and all at Vincent Bond should be congratulated on the excellent service and customer care they provide in what can be a very difficult situation. Louise has done an incredible job in getting almost all of my creditors to agree to a DMP and even after this short time (3 months) things are starting to improve. First rate service!
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Feedback
from Bernie Logue
on
07 December 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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8
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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9
out of 10 |
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Personal Message:
Lousie is a first rate ambassador for Vincent Bond.
She has always been available on same-day communications with us.
Her calls and mail are prompt and not rushed.
Thanks for helping us sleep at night and providing such professional and sympathetic service!!!
Bernie & Steph, helped by VB since December 2008.
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Feedback
from Siobhan Keenan
on
30 November 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Louise has a lovely manner in dealing with her customers. I felt like i had made a new friend:-)
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Feedback
from Craig Buck
on
27 November 2009:
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Ratings: |
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Communication:
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9
out of 10 |
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Debt Expertise:
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9
out of 10 |
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Speed of Response:
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9
out of 10 |
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Overall Performance:
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9
out of 10 |
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Personal Message:
Very helpful, always prompt
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Feedback
from kathryn game-Lamorte
on
20 November 2009:
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Ratings: |
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Communication:
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9
out of 10 |
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Debt Expertise:
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8
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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9
out of 10 |
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Personal Message:
I am reassured by the advice and responses to all the emails and calls I have made to Louise.
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Feedback
from Lee Garnett
on
17 November 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Absolutely delighted with Louise's overall performance. She was always very helpful and quick to reply to any emails.
I'm pleased to say my IVA has been approved and i couldnt have done it without your help.
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Feedback
from sanjeewa
on
11 November 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
wonderful! You are quick in decisive reply. It brought great relief to me in this difficult times.
Louise, Thankx for your professional work.
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Feedback
from ANDREW
on
23 September 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Louise - you are always efficient, professional and friendly! You return my emails and calls which leaves me always knowing where I am! A fantastic service - thank you for putting my mind at rest and showing there is light at the end of the tunnel
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Feedback
from Tania Cozyuba
on
27 August 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Dear Louise,
Very pleased and happy with all the arrangements and work you've done for me so far.
Always good, speedy and proffecional advises.
10 out of 10 performance with no doubts.
Wishing you all the best.
With kind regards,
Tania Cozyuba
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Feedback
from W Smith
on
08 August 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Many Thanks for all your help at a difficult time. It was just nice talking to someone and getting straight forward answers to our situation as it can sometimes be difficult or indeed embarrassing to talk about finacial matters particularly debt. Fast responses to all our mail and communications made it an easy process to under take.
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Feedback
from Chris Turner
on
06 August 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Louise your support is second to none. I could not have achieved anything without your help. You are only an email or phone call away when I need you and you respond so quickly and positively. Thank you so much.
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Feedback
from Miss Sally Harvey
on
17 June 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
My whole experience with Louise has been faultless. A professional, effiecient and very friendly service every time. Louise always replies to my emails/phone calls and is always good at putting my mind at rest when I get a bit worried. I can actually sleep at night knowing that things are in safe hands and that I can talk to Louise when ever I like.
Cant thank you enough Louise.
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Feedback
from Miss Sally Harvey
on
08 June 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Louise is doing a fantastic job for me. I know that she is only a phone call or email away - and she ALWAYS returns calls within minutes. She is always there for support and knows her stuff.
I feel as though I have got a bit of my life back AND I can finally sleep at night knowing that my finances are in safe and very capable hands.
Excellent service, thanks Louise. : )
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Feedback
from Keith
on
20 May 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Thanks for the valuable help and advice that you have provided. You've helped lift a great burden off my shoulders in these difficult times.
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Feedback
from david harpin
on
20 May 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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9
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
I have only been dealing with Louise for a few months but I feel sure that if I was filling in this form in a few more months time it would read 10, 10, 10, 10.
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Feedback
from Peter Boast
on
20 May 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Very efficient, returns emails and calls promptly, early days yet, but can't fault the service so far.
Thank You
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Feedback
from Lucie
on
09 April 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Louise - you are always efficient, professional and friendly! You return my emails and calls which leaves me always knowing where I am! A fantastic service - thank you so much!
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Feedback
from PETE
on
25 March 2009:
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Ratings: |
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Communication:
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9
out of 10 |
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Debt Expertise:
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8
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
GREAT SUPPORT AND PROFESSIONALISM WITH DEALING WITH MY CASE.
MANY THANKS
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Feedback
from Angela
on
12 March 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Great service provided by Louise and Vincent Bond. Just been accepted on an IVA which is a huge relief. Many thanks to everyone at Vincent Bond for their expert assistance
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Feedback
from chris
on
08 March 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
First rate service, helpful and caring.
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Feedback
from sue pennock
on
07 February 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Great service with prompt and helpful replies. Thanks
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Feedback
from Darren Malin
on
07 January 2009:
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Ratings: |
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Communication:
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10
out of 10 |
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Debt Expertise:
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10
out of 10 |
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Speed of Response:
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10
out of 10 |
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Overall Performance:
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10
out of 10 |
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Personal Message:
Always more than happy to be extra helpful to try and over come any problems, always phones or emails backs when she says she will which is very helpful so you know where you stand all the time. From the first moment I ever spoke to Louise all she has tried to do do is put me at ease whilst my debt problem has been sorted out, cant say thank you enough feels like a weight has been lifted, a long way to go yet but done the hard part and admitted there was a problem, keep upthe good work. Thanks again.
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Vincent Bond on the BBC more |
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Vincent Bond on the BBC more |
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Thankyou so much for the chat yesterday, you really put my mind at ease. It was so refresh ... more
27 July 2010
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Thank you so much for all you help and support, thanks to you my IVA has been accepted and ... more
25 July 2010
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Excellent very supportive will follow advice and be back in contact in near future ... more
22 July 2010
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do not think louise could improve on the help she has given me , nor the time and speed as ... more
22 July 2010
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Tracey, you cannot do anything better than you you do now. Fantastic person to deal with, ... more
21 July 2010
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It's just nice to know there's a place like Vincent Bond for people to go to as an alterna ... more
20 July 2010
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the service i have had has been great and helped me a lot. this is the first time i have b ... more
17 July 2010
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It's such an embarrasing subject and being so young and in debt I wondered what would they ... more
17 July 2010
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Keith was professional from the first moment we spoke. He understood the circumstances I w ... more
14 July 2010
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After being with another organization and seeing how they treated me like a number, it is ... more
11 July 2010
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View more feedback
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