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Louise Black, Admin Support Officer

Louise Black

• 7 yrs Experience in customer services
• 7yrs working in the financial services industry
• Caring approach

Louise initially worked in small building society as a customer liaison officer and then became a mortgage underwriter for a specialist mortgage lender. She is an experienced administrator who demonstrates excellent attention to detail whilst maintaining a high level of customer service, always meeting and often exceeding customer expectations.

Personal Statement from Louise:

‘With the current situation in the UK debt is simply not going to go away over night. It has become increasingly easy to fall into debt, but it is important that people understand they are not alone and that there can be light at the end of the tunnel. Even though it can be embarrassing to admit you have a debt problem, people should not need to feel judged at any time. I want clients to feel comfortable talking to me about their situation and want them to know we are here to help them come to a realistic solution to their debt’
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Contact Louise Black:

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* Please note that any complaint will be brought to the attention of the directors and swiftly responded to.

Please rate the following out of 5:

My communication skills and manner out of 10

My debt expertise and advice out of 10

My availability and speed of response out of 10

My overall performance out of 10


Please tell me what you think about my service, what I could do better or how we could improve?


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Feedback from Louise Black on 25 October 2011:

Ratings out of 5:

Communication: star goldstar goldstar goldstar goldstar gold

Debt Expertise: star goldstar goldstar goldstar goldstar gold

Speed of Response: star goldstar goldstar goldstar goldstar gold

Overall Performance: star goldstar goldstar goldstar goldstar gold

Personal Message:

It is important that you are aware of the following when taking on any debt solution with Vincent Bond & Co: All possible solutions should be considered to ensure you make an informed choice. Fees will be charged if a solution is taken. Stopping payments to your creditors may place you into further arrears. It is likely that your ability to get credit will be affected. In compliance with the Consumer Credit Act you have a 14 day cooling off period in which to cancel your plan. Calls to our free phone number may be charged from mobiles and other networks.