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Tracey Best, Admin Support Officer

Tracey Best

• 12 yrs experience in customer service
• 9 yrs working in the financial services industry
• Hard working and organised

Tracey started work in the travel and tourism industry, developing core communication skills which enabled her to provide a very high level of customer service. She then moved into the financial services industry working as a case manager for subprime mortgage lenders, specialising in mortgages for people who found themselves in financial hardship. Tracey has now worked for Vincent Bond since June 2009 and her organised approach and good attention to detail allow her to prepare cases thoroughly, ensuring the process is as smooth as possible and ultimately successful.

Personal Statement:

It is so easy to obtain unsecured credit these days that it is not surprising that many people are having trouble with creditors and falling into increasing amounts of debt. People need to remember that they are not alone and that we are here to help them sort out their financial problems. I want to help people to take control of their debt and make them feel positive about the future and not embarrassed about the past.
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* Please note that any complaint will be brought to the attention of the directors and swiftly responded to.

Please rate the following out of 5:

My communication skills and manner out of 10

My debt expertise and advice out of 10

My availability and speed of response out of 10

My overall performance out of 10


Please tell me what you think about my service, what I could do better or how we could improve?


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Feedback from Tracey Best on 27 December 2011:

Ratings out of 5:

Communication: star goldstar goldstar goldstar goldstar gold

Debt Expertise: star goldstar goldstar goldstar goldstar gold

Speed of Response: star goldstar goldstar goldstar goldstar gold

Overall Performance: star goldstar goldstar goldstar goldstar gold

Personal Message:

It is important that you are aware of the following when taking on any debt solution with Vincent Bond & Co: All possible solutions should be considered to ensure you make an informed choice. Fees will be charged if a solution is taken. Stopping payments to your creditors may place you into further arrears. It is likely that your ability to get credit will be affected. In compliance with the Consumer Credit Act you have a 14 day cooling off period in which to cancel your plan. Calls to our free phone number may be charged from mobiles and other networks.