Vincent Bond & Co  l  Financial Solutions

0800 567 0056



CREDITOR HARASSMENT HOTLINE
 
STOP CREDITORS HASSLING YOU:

0871 566 3 999

Please Note:
You MUST be a Vincent Bond customer to use this service.

Steps:
1. Ring the hotline or complete the form below.

2. We will ring the creditor and inform them of your complaint. We will ask them to stop hassling you whilst we put together your debt plan. We will be as polite as possible to begin with but will record all conversations. If a client receives a large amount of hassle from a creditor then we will become more assertive in our approach.

3. You can log into your online account at any time to find out the status of your complaint.

You will even be able to listen to a recording of our complaints team complaining to your creditor!




 
Escalation Procedure
Phase 1
1st Complaint

We will register a complaint with your creditor stating:
-You are setting up a debt solution with us
-Can they stop contact you as you are paying back your debts as best as possible
-Can they record this on their system
Actions:
1) Phone call made to creditor, recorded and saved onto your client login area.
 
Phase 2
2nd to 5th complaint

We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Our client is setting up a debt plan and should be commended rather than hassled for that.
Actions:
1) Phone call made to creditor, recorded and saved onto your client login area.
2) Fax sent to creditor asking them to cease contacting our client
 
Phase 3
5th to 10th complaint


 

We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Continued abuse of our clients time is causing unnecessary stress - this must stop immediately and an apology be made or we will go public.
Actions:
1) Phone call made to creditor, recorded and saved onto your client login area.
2) Fax sent to creditor asking them to cease contacting our client
3) Name and Shame - the details of the creditor and their disgraceful treatment of our client will be placed online for public record. This will include transripts, dates and times of abusive calls and recordings of our complaints to them. We will also list faxes and any other notes.
 
Phase 4
10th complaint onwards

We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Continued abuse of our clients time is causing unecessary stress - this must stop immediately and an apology be made or we will go public and also pursue legal action.
Actions:
1) Phone call made to creditor, recorded and saved onto your client login area.
2) Fax sent to creditor asking them to cease contacting our client
3) LEGAL ACTION - We will commence legal action against the creditor in question.
4) PRESS RELEASE - We will issue a press release to all finance journalists together with any other information.
 



 

Make a Complaint About a Creditor
VB ref:VB (your Vincent Bond reference number)
Client Name:
Client Tel :
Creditor Name :
Complaint:
 


 

 
 


CONTACT VINCENT BOND

  Please complete this form to have one of our debt advisors contact you for a relaxed chat about your options:
 
  Name:
     
  Town/City:
     
  Email Address:
     
  Telephone:
     
  Approximate total debt:
 
   
 
 
 
 
Request Call Back
Name:
Tel:
Email:



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do not think louise could improve on the help she has given me , nor the time and speed as ... more
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John Humphries Feedback:
Tracey, you cannot do anything better than you you do now. Fantastic person to deal with, ... more
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John White Feedback:
It's just nice to know there's a place like Vincent Bond for people to go to as an alterna ... more
20 July 2010
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steve hunt Feedback:
the service i have had has been great and helped me a lot. this is the first time i have b ... more
17 July 2010
Louise Black
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Elaine Smith Feedback:
It's such an embarrasing subject and being so young and in debt I wondered what would they ... more
17 July 2010
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Debt Advisor,
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Darren Feedback:
Keith was professional from the first moment we spoke. He understood the circumstances I w ... more
14 July 2010
Keith White Keith White
Debt Advisor,
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D Cunningham Feedback:
After being with another organization and seeing how they treated me like a number, it is ... more
11 July 2010
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