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STOP CREDITORS HASSLING YOU:
0871 566 3 999
Please Note:
You MUST be a Vincent Bond customer to use this service.
Steps:
1. Ring the hotline or complete the form below.
2. We will ring the creditor and inform them of your complaint. We will
ask them to stop hassling you whilst we put together your debt plan. We
will be as polite as possible to begin with but will record all
conversations. If a client receives a large amount of hassle from a
creditor then we will become more assertive in our approach.
3. You can log into your online account at any time to find out the
status of your complaint.
You will even be able to listen to a recording of our complaints team
complaining to your creditor!
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Escalation Procedure |
Phase 1
1st Complaint |
We will register a complaint with your creditor stating:
-You are setting up a debt solution with us
-Can they stop contact you as you are paying back your debts as
best as possible
-Can they record this on their system
Actions:
1) Phone call made to creditor, recorded and saved onto your
client login area.
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Phase 2
2nd to 5th complaint |
We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Our client is setting up a debt plan and should be commended
rather than hassled for that.
Actions:
1) Phone call made to creditor, recorded and saved onto your
client login area.
2) Fax sent to creditor asking them to cease contacting our
client
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Phase 3
5th to 10th complaint
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We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Continued abuse of our clients time is causing unnecessary
stress - this must stop immediately and an apology be made or we
will go public.
Actions:
1) Phone call made to creditor, recorded and saved onto your
client login area.
2) Fax sent to creditor asking them to cease contacting our
client
3) Name and Shame - the details of the creditor and their
disgraceful treatment of our client will be placed online for
public record. This will include transripts, dates and times of
abusive calls and recordings of our complaints to them. We will
also list faxes and any other notes.
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Phase 4
10th complaint onwards |
We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Continued abuse of our clients time is causing unecessary
stress - this must stop immediately and an apology be made or we
will go public and also pursue legal action.
Actions:
1) Phone call made to creditor, recorded and saved onto your
client login area.
2) Fax sent to creditor asking them to cease contacting our
client
3) LEGAL ACTION - We will commence legal action against the
creditor in question.
4) PRESS RELEASE - We will issue a press release to all finance
journalists together with any other information.
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Vincent Bond on the BBC more |
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Vincent Bond on the BBC more |
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Thankyou so much for the chat yesterday, you really put my mind at ease. It was so refresh ... more
27 July 2010
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Thank you so much for all you help and support, thanks to you my IVA has been accepted and ... more
25 July 2010
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Excellent very supportive will follow advice and be back in contact in near future ... more
22 July 2010
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do not think louise could improve on the help she has given me , nor the time and speed as ... more
22 July 2010
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Tracey, you cannot do anything better than you you do now. Fantastic person to deal with, ... more
21 July 2010
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It's just nice to know there's a place like Vincent Bond for people to go to as an alterna ... more
20 July 2010
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the service i have had has been great and helped me a lot. this is the first time i have b ... more
17 July 2010
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It's such an embarrasing subject and being so young and in debt I wondered what would they ... more
17 July 2010
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Keith was professional from the first moment we spoke. He understood the circumstances I w ... more
14 July 2010
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After being with another organization and seeing how they treated me like a number, it is ... more
11 July 2010
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