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STOP CREDITORS HASSLING YOU:
0871 566 3 999
Please Note:
You MUST be a Vincent Bond customer to use this service.
Steps:
1. Ring the hotline or complete the form below.
2. We will ring the creditor and inform them of your complaint. We will
ask them to stop hassling you whilst we put together your debt plan. We
will be as polite as possible to begin with but will record all
conversations. If a client receives a large amount of hassle from a
creditor then we will become more assertive in our approach.
3. You can log into your online account at any time to find out the
status of your complaint.
You will even be able to listen to a recording of our complaints team
complaining to your creditor!
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Escalation Procedure |
Phase 1
1st Complaint |
We will register a complaint with your creditor stating:
-You are setting up a debt solution with us
-Can they stop contact you as you are paying back your debts as
best as possible
-Can they record this on their system
Actions:
1) Phone call made to creditor, recorded and saved onto your
client login area.
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Phase 2
2nd to 5th complaint |
We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Our client is setting up a debt plan and should be commended
rather than hassled for that.
Actions:
1) Phone call made to creditor, recorded and saved onto your
client login area.
2) Fax sent to creditor asking them to cease contacting our
client
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Phase 3
5th to 10th complaint
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We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Continued abuse of our clients time is causing unnecessary
stress - this must stop immediately and an apology be made or we
will go public.
Actions:
1) Phone call made to creditor, recorded and saved onto your
client login area.
2) Fax sent to creditor asking them to cease contacting our
client
3) Name and Shame - the details of the creditor and their
disgraceful treatment of our client will be placed online for
public record. This will include transripts, dates and times of
abusive calls and recordings of our complaints to them. We will
also list faxes and any other notes.
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Phase 4
10th complaint onwards |
We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Continued abuse of our clients time is causing unecessary
stress - this must stop immediately and an apology be made or we
will go public and also pursue legal action.
Actions:
1) Phone call made to creditor, recorded and saved onto your
client login area.
2) Fax sent to creditor asking them to cease contacting our
client
3) LEGAL ACTION - We will commence legal action against the
creditor in question.
4) PRESS RELEASE - We will issue a press release to all finance
journalists together with any other information.
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Vincent Bond on the BBC more |
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Vincent Bond on the BBC more |
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I was very concerned about joining a debt management program, but once I went through my o ... more
09 March 2010
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Upon speaking to Julia, I felt an immediate sense of economic direction and a great sense ... more
09 March 2010
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Spoke to a few debt advisors and Indra was by far the most professional who put me at my e ... more
08 March 2010
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08 March 2010
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05 March 2010
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My IVA has just been accepted and I would like to thank Keith White for all his help and s ... more
03 March 2010
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Andy was very helpful and very quick to answer any questions i had via email and phone. i ... more
02 March 2010
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Thanks Andy for your help at a very difficult time. Spoke to Andy for the first time in S ... more
02 March 2010
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Louise and I can't thank You and Vincent Bond's associates enough!
Thanks to your supp ... more
01 March 2010
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I was so grateful that i had someone as professional and as helpful as Tracey working on ... more
28 February 2010
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