I've only been with Vincent Bond a short time, but in that time I can only praise the fantastic work of Karrie. She is sympathetic without being condescending and is extremely punctual in getting back to me. She has always kept me informed of my case by either telephone, email or text, which is really handy. Every payment date I get an email to state that's funds have been received. I have no hesitation in recommending this company based on Karries dedication and hardwork.

Creditor Harrassment Hotline

STOP CREDITORS HASSLING YOU: 0871 566 3999

Please Note: You MUST be a Vincent Bond customer to use this service.

Steps:

Ring the hotline or complete the form below.
We will ring the creditor and inform them of your complaint. We will ask them to stop hassling you whilst we put together your debt plan. We will be as polite as possible to begin with but will record all conversations. If a client receives a large amount of hassle from a creditor then we will become more assertive in our approach.
You can log into your online account at any time to find out the status of your complaint

You will even be able to listen to a recording of our complaints team complaining to your creditor!

Phase 1 - 1st Complaint

We will register a complaint with your creditor stating:

-You are setting up a debt solution with us
-Can they stop contact you as you are paying back your debts as best as possible
-Can they record this on their system

Actions:

Phone call made to creditor, recorded and saved onto your client login area.

Phase 2 - 2nd to 5th Complaint

We will register a complaint with your creditor stating

We are not happy that they continue to contact our client
Our client is setting up a debt plan and should be commended rather than hassled for that.

Actions:

Phone call made to creditor, recorded and saved onto your client login area.
Fax sent to creditor asking them to cease contacting our client

Phase 3 - 5th to 10th Complaint

We will register a complaint with your creditor stating:

-We are not happy that they continue to contact our client
-Continued abuse of our client’s time is causing unnecessary stress
-this is unacceptable and further complaints will result in details being passed to the Office of Fair Trading.

Actions:

Phone call made to creditor, recorded and saved onto your client login area.
Fax sent to creditor asking them to cease contacting our client
Create a formal complaint to the OFT (Office of Fair Trading) - the details of the creditor and their poor treatment of our client will be submitted to the Office of Fair Trading. This will include transcripts, dates and times of abusive calls and recordings of our complaints to them. We will also list faxes and any other notes.
The Office of Fair Trading will always investigate companies that do not follow the Debt Management Guidance (updated 2008). This sets out the way creditors are expected to treat debtors and is a useful document for your reference, click this link to read it: http://www.oft.gov.uk/shared_oft/business_leaflets/credit_licences/oft366.pdf

It is important that you are aware of the following when taking on any debt solution with Vincent Bond & Co: All possible solutions should be considered to ensure you make an informed choice. Fees will be charged if a solution is taken. Stopping payments to your creditors may place you into further arrears. It is likely that your ability to get credit will be affected. In compliance with the Consumer Credit Act you have a 14 day cooling off period in which to cancel your plan. Calls to our free phone number may be charged from mobiles and other networks.