Vincent Bond & Co  l  Financial Solutions

0800 567 0056



CREDITOR HARASSMENT HOTLINE
 
STOP CREDITORS HASSLING YOU:

0871 566 3 999

Please Note:
You MUST be a Vincent Bond customer to use this service.

Steps:
1. Ring the hotline or complete the form below.

2. We will ring the creditor and inform them of your complaint. We will ask them to stop hassling you whilst we put together your debt plan. We will be as polite as possible to begin with but will record all conversations. If a client receives a large amount of hassle from a creditor then we will become more assertive in our approach.

3. You can log into your online account at any time to find out the status of your complaint.

You will even be able to listen to a recording of our complaints team complaining to your creditor!




 
Escalation Procedure
Phase 1
1st Complaint

We will register a complaint with your creditor stating:
-You are setting up a debt solution with us
-Can they stop contact you as you are paying back your debts as best as possible
-Can they record this on their system
Actions:
1) Phone call made to creditor, recorded and saved onto your client login area.
 
Phase 2
2nd to 5th complaint

We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Our client is setting up a debt plan and should be commended rather than hassled for that.
Actions:
1) Phone call made to creditor, recorded and saved onto your client login area.
2) Fax sent to creditor asking them to cease contacting our client
 
Phase 3
5th to 10th complaint


 

We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Continued abuse of our clients time is causing unnecessary stress - this must stop immediately and an apology be made or we will go public.
Actions:
1) Phone call made to creditor, recorded and saved onto your client login area.
2) Fax sent to creditor asking them to cease contacting our client
3) Name and Shame - the details of the creditor and their disgraceful treatment of our client will be placed online for public record. This will include transripts, dates and times of abusive calls and recordings of our complaints to them. We will also list faxes and any other notes.
 
Phase 4
10th complaint onwards

We will register a complaint with your creditor stating:
-We are not happy that they continue to contact our client
-Continued abuse of our clients time is causing unecessary stress - this must stop immediately and an apology be made or we will go public and also pursue legal action.
Actions:
1) Phone call made to creditor, recorded and saved onto your client login area.
2) Fax sent to creditor asking them to cease contacting our client
3) LEGAL ACTION - We will commence legal action against the creditor in question.
4) PRESS RELEASE - We will issue a press release to all finance journalists together with any other information.
 



 

Make a Complaint About a Creditor
VB ref:VB (your Vincent Bond reference number)
Client Name:
Client Tel :
Creditor Name :
Complaint:
 


 

 
 


CONTACT VINCENT BOND

  Please complete this form to have one of our debt advisors contact you for a relaxed chat about your options:
 
  Name:
     
  Town/City:
     
  Email Address:
     
  Telephone:
     
  Approximate total debt:
 
   
 
 
 
 
Request Call Back
Name:
Tel:
Email:



Vincent Bond on the BBC more

Vincent Bond on the BBC more


Award Winning
Find out about our Award Winning Customer Service

Client Feedback
R Miller Feedback:
I was very concerned about joining a debt management program, but once I went through my o ... more
09 March 2010
Julia Simavi Julia Simavi
Debt Advisor,
was rated:

Donna Feedback:
Upon speaking to Julia, I felt an immediate sense of economic direction and a great sense ... more
09 March 2010
Julia Simavi Julia Simavi
Debt Advisor,
was rated:

Alan Feedback:
Spoke to a few debt advisors and Indra was by far the most professional who put me at my e ... more
08 March 2010
Indra Weight Indra Weight
Debt Advisor,
was rated:

Jean Jean-Marie Feedback:
Louise always responds to you as though you are the only person she has to deal with. Very ... more
08 March 2010
Louise Black
Debt Advisor,
was rated:

Kim Larter Feedback:
We have just had our IVA agreed which is a big relief. Our debts got out of control due t ... more
05 March 2010
Keith White Keith White
Debt Advisor,
was rated:

Khan Feedback:
My IVA has just been accepted and I would like to thank Keith White for all his help and s ... more
03 March 2010
Keith White Keith White
Debt Advisor,
was rated:

dan Feedback:
Andy was very helpful and very quick to answer any questions i had via email and phone. i ... more
02 March 2010
Andy Davie Andy Davie
Debt Advisor,
was rated:

Michelle Uden Feedback:
Thanks Andy for your help at a very difficult time. Spoke to Andy for the first time in S ... more
02 March 2010
Andy Davie Andy Davie
Debt Advisor,
was rated:

Kris Feedback:
Louise and I can't thank You and Vincent Bond's associates enough!
Thanks to your supp ... more

01 March 2010
Andy Davie Andy Davie
Debt Advisor,
was rated:

anthony perry Feedback:
I was so grateful that i had someone as professional and as helpful as Tracey working on ... more
28 February 2010
Tracey Best
Debt Advisor,
was rated:

View more feedback
© 2008 Vincent Bond & Co Ltd. All rights reserved
® Company Registration Number: 6391514
® Consumer Credit Licence Number: 610257/2
® Registered under the Data Protection Act 1988