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We are proud members of DEMSA whose code of conduct is approved by the Office of Fair Trading
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We are proud to be DEMSA members
DEMSA promotes good practice in the debt management industry to protect the interests of the public and the lenders to whom they owe money. DEMSA's code of practice is approved by the OFT and as such, membership of DEMSA is subject to a rigorous auditing process to ensure the quality of service.
DEMSA members include some of the most highly regarded debt management companies in the UK.
The association was created in 2000 to promote good practice in the debt management industry and all DEMSA members must make sure that they comply with a fully monitored, OFT-approved Code of Conduct.
As a member of DEMSA, Vincent Bond and Co is committed to best practice in debt management.
Membership of DEMSA is part of our wider objective to provide effective services to vulnerable and stressed individuals, so that financial difficulties can be addressed.
Vincent Bond and Co is fully committed to ensuring each and every person who we speak to receives the highest level of service and the advice and solutions they receive to be the most appropriate and suitable based on their individual circumstances.
Client's needs lie at the heart of DEMSA standards. Vincent Bond and Co works hard to meet those needs, as described by DEMSA itself: compassionately and effectively, through the ethical practices set out in the code.
"Companies who display the DEMSA/OFT Approved code logo are offering you reliable customer service." - Say the OFT, click the leaflet to the right to read more.
- Clear and truthful advertising.
- Clear written pre-contractual information for consumers provision of clear and fair contract terms.
- Protection of all client's deposits or prepayments.
- Full compliance with the OFT's Debt Management Guidance.
- Working together with clients to serve the lenders with clear and accurate repayments proposals.
- User-friendly complaint handling procedures, including conciliation and independent redress if things go wrong.
DEMSA - Debt Managers Standards Association
It is important that you are aware of the following when taking on any debt solution with Vincent Bond & Co: All possible solutions should be considered to ensure you make an informed choice. Fees will be charged if a solution is taken. For further information on fees, please see the FAQ section of the different solutions available. Stopping payments to your creditors may place you into further arrears. It is likely that your ability to get credit will be affected. In compliance with the Consumer Credit Act you have a 14 day cooling off period in which to cancel your plan. Calls to our free phone number may be charged from mobiles and other networks.